Mtwo Sales and Eservices India Pvt Ltd

Legal & Policy Center

Review our Privacy Policy, location permission disclosures, and custom manufacturing Return & Refund guidelines.

Last Updated: July 8, 2026

1. Introduction

Welcome to Mtwo Sales and Eservices India Pvt Ltd (“we”, “our”, or “us”). We operate mtwo.in(the “Platform”) and are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, share, and protect your information when you use our website, services, and associated mobile applications.

2. Geolocation & Permissions

To provide a seamless, localized industrial procurement experience, our Platform and associated applications request location permissions:

Foreground Location: We collect precise or approximate location coordinates when the app/platform is in use. This allows us to display verified local vendors, calculate precise shipping/freight charges, provide local service bookings, and show matching search filters.
Background Location:For our delivery services (specifically in the rider app), we track device location in the background (even when the app is minimized or closed) to provide customers and logistics dispatchers with real-time tracking of active orders. Background location tracking is only active when a delivery agent is toggled “On Duty.”

You can manage, revoke, or restrict location permissions at any time through your device settings.

3. Information We Collect

We collect personal information to provide, improve, and secure our services, including:

Account Details: Name, business email, phone number, password, and profile preferences when you register.
Delivery Addresses: Street address, city, state, country, and pincode used for order fulfillment.
Transaction Info: Order items, price, quotation history, billing logs, and payment status.
Device & Usage Data: IP address, device type, operating system version, browser type, and interaction metrics.

4. How We Use Your Information

We use the gathered information to:

Create and manage user accounts, verify buyers, and authorize purchases.
Connect buyers with verified local vendors for quotation requests and order fulfillment.
Assign and track delivery agents using live GPS tracking.
Send transactional alerts, booking confirmations, and notification updates.
Detect and prevent fraud, security breaches, or compliance violations.

5. Data Security

We employ industry-standard technical and organizational security measures, including SSL encryption and secure server environments, to protect your data against unauthorized access, loss, alteration, or misuse.

6. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy, please reach out to us at:

support@mtwo.in

Helpline Number

Call: +91 85300 90303

Email: hello@mtwo.in

(Mon-Sun: 9am-8pm)

100% ORIGINAL

guarantee for all products

Return within 7 days

of receiving your order

Complete products

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Pay using secure payment methods

Buyer Protection

Committed to buyer interests to provide a smooth shopping experience.

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